Privacy Policy
Last Updated : 31 July 2026
1. Privacy policy
This Privacy Policy applies to all individuals who access or use our website, learning platform, mobile applications, online assessments, customer support services, or any other educational products and services offered by us. It governs the collection, processing, storage, use, disclosure, and protection of personal information obtained through your interactions with our platform, regardless of whether you are a visitor, registered user, subscriber, parent, guardian, educator, or institutional representative. The Policy applies to information collected directly from you, information generated through your use of our services, and information collected automatically through cookies, analytics technologies, and system logs. It also applies to information provided during customer support interactions, surveys, promotional activities, and payment transactions. This Policy does not apply to third-party websites, payment gateways, social media platforms, or external services that may be accessible through links provided on our website. Such third-party services operate under their own privacy policies, and we encourage you to review those policies before providing any personal information.
2. Information We Collect
The information we collect depends on the services you use and the manner in which you interact with our platform. During registration or while using our services, we may collect personal information such as your name, email address, mobile number, date of birth, educational qualification, institution, city, and other details necessary to create and manage your account. We may also collect information relating to your use of our educational services, including course enrolments, subscription details, test participation, academic progress, communication history, and customer support requests. In addition, technical information such as your IP address, browser type, operating system, device information, login history, cookies, and website usage statistics may be collected automatically to improve platform functionality and maintain security. When payments are made, we may retain transaction references, payment status, and subscription records for administrative and accounting purposes. However, complete debit card, credit card, banking credentials, and other sensitive financial information are processed securely by authorized payment service providers and are not stored on our systems.
3. How We Collect Information
We collect information through several methods to ensure the efficient delivery of our educational services. Most personal information is collected directly from you when you register an account, update your profile, purchase a subscription, participate in assessments, submit enquiries, communicate with our support team, or voluntarily provide information through forms, surveys, or promotional activities. Certain information is collected automatically whenever you access our website or applications. This includes technical information such as your device characteristics, browser configuration, operating system, IP address, pages visited, session duration, referring websites, and interaction with different features of our platform. We also use cookies and similar technologies to recognize returning users, maintain secure sessions, remember preferences, and improve website performance. Information may additionally be collected from trusted third-party service providers, such as payment processors or authentication services, where necessary to verify transactions, prevent fraud, and ensure the secure operation of our platform.
4. How We Use Your Information
We use your personal information to provide, operate, maintain, and improve our educational services. This includes creating and managing your account, verifying your identity, processing subscriptions, delivering educational content, responding to enquiries, providing customer support, and communicating important service-related notifications. Your information also enables us to maintain accurate records, process payments, generate invoices, resolve disputes, prevent fraudulent activities, monitor platform security, and comply with applicable legal and regulatory obligations. Technical and usage information helps us understand how users interact with our platform, allowing us to improve website performance, troubleshoot technical issues, enhance user experience, and develop new features. Where appropriate, we may use aggregated or anonymized information for statistical analysis, research, business planning, and service improvement. Such information does not identify individual users and is used solely to understand overall trends and improve the quality of our educational services.
5.Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality, improve user experience, and ensure the secure operation of our services. Cookies are small text files stored on your device that help us recognize your browser, remember your preferences, maintain secure login sessions, and understand how visitors use our platform. Some cookies are essential for the operation of the website and cannot be disabled without affecting core functionality. Other cookies help us analyse website traffic, measure the effectiveness of certain features, and improve overall performance. We may also use cookies to personalize certain aspects of your browsing experience based on your preferences and previous interactions with our platform. Most web browsers allow you to manage, block, or delete cookies through browser settings. However, disabling certain cookies may limit the availability or functionality of specific features within our website. By continuing to use our platform, you consent to the use of cookies in accordance with this Privacy Policy.
6. Data Security
We implement appropriate administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse. Security measures may include encrypted communication, secure servers, access controls, authentication mechanisms, regular monitoring, and restricted access to personal information. While we take reasonable steps to safeguard your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect any unauthorized access to your account.
7. Data Retention
We retain your personal information only for as long as necessary to provide our services, fulfil contractual obligations, comply with legal requirements, resolve disputes, maintain business records, and enforce our policies. The retention period depends on the type of information and applicable legal obligations. After the information is no longer required, it will be securely deleted, anonymized, or disposed of using appropriate data management practices. Certain information may continue to be retained where required by law or for legitimate business purposes, including accounting, taxation, fraud prevention, dispute resolution, or security investigations.
8. Information Sharing and Third Parties
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your information may be shared only with trusted service providers who assist us in delivering our services, including payment processors, hosting providers, communication services, analytics providers, and customer support partners. We may also disclose information when required by law, legal proceedings, government authorities, or to protect our legal rights, investigate fraud, prevent unlawful activities, or ensure the safety and security of our platform. Any information shared is limited to what is necessary for the intended purpose.
9. Your Rights
Subject to applicable laws, you may request access to the personal information we hold about you, request corrections to inaccurate information, update your account details, or request deletion of information that is no longer required. You may also withdraw consent for optional processing activities where applicable. Certain requests may require identity verification and may be subject to legal or operational limitations. We will make reasonable efforts to respond to valid requests within an appropriate timeframe. Please note that deleting certain information may affect our ability to continue providing some services.
10. Children’s Privacy
If you are below the age required to provide valid consent under applicable law, you should use our services only with the involvement or consent of your parent or legal guardian. We do not knowingly collect personal information from children in violation of applicable legal requirements. If we become aware that such information has been collected without the required authorization, we will take appropriate steps to review and, where necessary, delete the information. Parents or guardians may contact us to request access, correction, or deletion of a child’s personal information.
11. Copyright & Intellectual Property
All content available on our platform, including study materials, question banks, graphics, logos, software, website design, videos, and other educational resources, is protected by applicable intellectual property laws. All rights are owned by us or licensed to us unless otherwise stated. You may access and use the content solely for your personal, non-commercial educational purposes. You may not reproduce, distribute, modify, publish, sell, or commercially exploit any content without our prior written permission. Unauthorized use may result in suspension of access and legal action where appropriate.
12. Third-Party Links
Our platform may contain links to third-party websites, payment gateways, social media platforms, or external services for your convenience. These websites operate independently and are governed by their own privacy policies and terms of use. We do not control or assume responsibility for the content, privacy practices, security measures, or services provided by third parties. Before providing any personal information or completing transactions on external websites, you should review their applicable privacy policies. Accessing third-party websites is entirely at your own discretion and risk.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, business practices, or technological developments. Any revised version will be published on our website along with the updated effective date. Where required by applicable law, we may notify you of significant changes through appropriate communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how your information is collected, used, and protected. Your continued use of our services after the revised Policy becomes effective constitutes your acceptance of the updated Privacy Policy.