CUET UG Categorised PYQ Business Studies Unit 11

(Detailed) → Under the Consumer Protection Act, a consumer is a person who buys goods or avails services for personal use. → A person who avails any service for commercial purpose is generally excluded from the definition of consumer. → Therefore, a person who avails of any service for any commercial purpose cannot file a complaint under this category. → Hence, A person who avails of any service for any commercial purpose is the correct answer.

(Detailed) → Right to choose gives the consumer freedom to select goods or services from a variety of options. → The seller should not force the consumer to buy a particular brand or product. → In the case, various brands were available, but the shopkeeper forced Mohini to buy one specific brand. → This directly violates her freedom of selection. → Hence, Right to choose is the correct answer.

(Detailed) → ISI Mark is a certification mark used in India to show that a product conforms to quality and safety standards. → It is issued by the Bureau of Indian Standards. → Electrical goods such as wires, switches, appliances, and other industrial products commonly carry the ISI Mark. → Hence, Electric goods is the correct answer.

(Detailed) → (A) It seeks to protect and promote the interest of consumers matches with (III) The Consumer Protection Act 2019. → (B) It aims to check adulteration of food articles matches with (IV) The Prevention of Food Adulteration Act, 1954. → (C) It provides protection against under weight and under measure of products matches with (I) The Standards of Weight and Measures Act, 1976. → (D) It provides protection against fraudulent marks on products matches with (II) The Trade Mark Act, 1999. → Therefore, the correct matching is (A)-(III), (B)-(IV), (C)-(I), (D)-(II). → Hence, (A)-(III), (B)-(IV), (C)-(I), (D)-(II) is the correct answer.

(Detailed) → Right to be informed gives consumers the right to know details about goods and services. → These details may include ingredients, quality, quantity, price and other relevant information. → In the given case, FSSAI wants hotels and food outlets to declare the kind of oil or fat used in cooking. → This declaration provides important information to consumers about what they are consuming. → Hence, Right to be informed is the correct answer.

(Detailed) → Right to be heard means consumers have the right to express complaints, opinions and grievances. → Companies should provide proper channels through which consumers can communicate their problems. → In the given case, Delta Ltd. has set up a grievance cell and printed a toll-free number on its products. → This allows consumers to voice their complaints and be listened to. → Hence, Right to be heard is the correct answer.

(Detailed) → Right to seek redressal gives consumers the right to get relief against unfair trade practices and defective goods or services. → Relief may include replacement of product, removal of defect, refund or compensation. → The question specifically mentions reliefs such as replacement, removal of defect and compensation. → These are direct examples of redressal available to consumers. → Hence, Right to seek redressal is the correct answer.

(Detailed) → Under consumer protection provisions, a complaint can be filed by a consumer, a registered consumer association, or the legal representative of a deceased consumer. → These parties are allowed because they represent consumer interests. → A seller is generally the opposite party against whom the complaint may be filed. → Therefore, the seller cannot file a complaint on behalf of the aggrieved consumer. → Since the question asks for the statement which is not correct, the correct answer is The seller can file a complaint on behalf of aggrieved consumer.

(Detailed) → Under the Consumer Protection Act, 2019, consumer disputes are handled by different redressal agencies according to claim value. → District Commission handles complaints where the compensation claimed does not exceed ₹1 crore. → This makes consumer redressal accessible at the district level for smaller claims. → Since the question states that the compensation claimed does not exceed ₹1 crore, the appropriate redressal agency is District Commission. → Hence, District Commission is the correct answer.

(Detailed) → Right to Consumer Education/Awareness means that consumers have the right to acquire knowledge about their rights and responsibilities. → It also includes awareness about reliefs and remedies available under consumer protection laws. → The statement clearly refers to knowledge of rights, responsibilities and reliefs under the Consumer Protection Act, 2019. → Therefore, the consumer right highlighted is Right to Consumer Education/Awareness. → Hence, Right to Consumer Education/Awareness is the correct answer.

(Detailed) → A complaint before the consumer forum can be filed by a consumer, recognised consumer association, Central Government, State Government or legal representative of a deceased consumer. → The National Commission is itself a consumer dispute redressal agency. → It hears and decides complaints and appeals. → Since it functions as an adjudicating body, it does not file a complaint before itself as a complainant. → Hence, National Commission is the correct answer.

(Detailed) → Right to Seek Redressal gives consumers the right to get relief against unfair trade practices and exploitation. → The relief may include replacement, compensation, refund or removal of defects. → Since the question directly asks about getting relief against unfair trade practices, it refers to Right to Seek redressal. → Hence, Right to Seek redressal is the correct answer.

(Detailed) → The right described in the question is generally known as the Right to Choose. → It means that consumers should be assured, wherever possible, access to a variety of goods and services at competitive prices. → In the given options, "Right to be assured" reflects this wording. → Therefore, the best answer from the given options is Right to be assured. → Hence, Right to be assured is the correct answer.

(Detailed) → If any party is aggrieved by the order of the District Commission, appeal can be made to the State Commission. → Such appeal is filed on the grounds of facts or law. → Under the Consumer Protection Act, 2019, the appeal must be filed within 45 days from the date of the order. → Therefore, the correct period is 45 days. → Hence, 45 days is the correct answer.

(Detailed) → The Consumer Protection Act, 2019 provides a three-tier redressal machinery. → District Commission deals with complaints up to the prescribed lower limit. → State Commission deals with complaints where value of goods and services paid as consideration exceeds ₹1 crore but does not exceed ₹10 crore. → National Commission deals with complaints above the State Commission limit. → Since the question mentions more than ₹1 crore but not more than ₹10 crore, the correct agency is State Commission. → Hence, State Commission is the correct answer.

(Detailed) → Right to be heard ensures that consumer complaints, opinions and grievances are properly considered. → Filing a complaint with the grievance cell gives the consumer a platform to express dissatisfaction. → In the question, the consumer registered a complaint to the nodal officer of the company's grievance cell. → This means the consumer is exercising the right to present the complaint and be heard. → Hence, Right to be Heard is the correct answer.

(Detailed) → (A) ISI Mark matches with (I) Electrical goods because ISI certification is commonly used for industrial and electrical products. → (B) FPO Mark matches with (II) Food Products because FPO relates to processed food products. → (C) Hallmark matches with (III) Jewellery because hallmark certifies purity of precious metals such as gold and silver. → (D) Agmark matches with (IV) Agricultural Products because Agmark certifies quality of agricultural products. → Therefore, the correct matching is (A)-(I), (B)-(II), (C)-(III), (D)-(IV). → Hence, (A)-(I), (B)-(II), (C)-(III), (D)-(IV) is the correct answer.

(Detailed) → Consumer responsibilities include being aware of goods and services available in the market. → Consumers should also buy standardised goods and read labels carefully before purchase. → "To seek redressal" means getting relief against unfair trade practices or exploitation. → This is a consumer right, not a responsibility. → Since the question asks what is not a responsibility, To seek redressal is the correct answer.

(Detailed) → Right to Safety protects consumers against goods and services that are hazardous to life and health. → In the given case, the new car caught fire while being taken home. → This shows that the product was unsafe and could harm the consumer. → Therefore, the right violated is Right to Safety. → Hence, Right to Safety is the correct answer.

(Detailed) → Consumer dispute redressal follows a hierarchy of commissions. → The hierarchy is District Commission, State Commission and National Commission. → If any party is not satisfied with the order of the District Commission, they may appeal to the State Commission. → The question clearly mentions appeal to the State Commission, so the order must be of the District Commission. → Therefore, the correct answer is District Commission.

(Detailed) → Consumer protection is important because consumers are one of the most important stakeholder groups of business. → Business earns money by selling goods and services to consumers. → Like other stakeholders, consumers' interests should be protected and respected. → Taking care of consumer interests is part of the social responsibility of business. → Therefore, the importance discussed in the statement is Social responsibility. → Hence, Social responsibility is the correct answer.

(Detailed) → Right to be assured means the consumer should have access to a variety of goods and services at competitive prices. → This right ensures that marketers provide different options in terms of quality, brand, price and size. → It protects the consumer from lack of choice and unfair market restrictions. → The given statement directly explains this right. → Therefore, the correct answer is Right to be Assured. → Hence, Right to be Assured is the correct answer.

(Detailed) → A consumer is a person who buys goods or hires services for consideration. → It also includes a user of such goods or services when such use is made with the approval of the buyer or service hirer. → Consumers may purchase through offline or online modes. → However, a person buying goods for resale or commercial purpose is not treated as a consumer. → Therefore, statements (A), (C), and (D) are correct. → Statement (B) is incorrect because resale or commercial purpose is excluded. → Hence, Only (A), (C), and (D) is the correct answer.

(Detailed) → (A) Right to be heard matches with (III) File complaint in case of dissatisfaction because consumers must be able to express complaints. → (B) Right to seek redressal matches with (II) Relief against unfair trade practices because it gives remedy to consumers. → (C) Right to be informed matches with (IV) Complete information about the product because consumers should know quality, price, quantity and other details. → (D) Right to safety matches with (I) Protection against hazardous goods and services because consumers must be protected from unsafe products. → Therefore, the correct matching is (A)-(III), (B)-(II), (C)-(IV), (D)-(I). → Hence, (A)-(III), (B)-(II), (C)-(IV), (D)-(I) is the correct answer.

(Detailed) → Right to be heard is an important consumer right. → It ensures that consumer complaints, opinions and grievances are properly considered. → Consumers must get an opportunity to present their problems before appropriate authorities. → The right protects consumers by ensuring that their voice is heard in dispute resolution. → Hence, Fair hearing is the correct answer.